Privacy Policy

Our Commitment to Privacy UBIX Technology Solutions, INC. (UBX Cloud) is committed to privacy and your privacy is very important to us. Part of our operation of this website involves the collection and use of information about you, our customers, and users. This privacy policy explains what type of information we collect and what we do with that information to allow you to make choices about the way your information is collected and used. This privacy policy may change from time to time, so please check it often.

What Information Do We Collect? Information collected online can generally be categorized as anonymous or personally identifiable. In general, you can visit this website without identifying who you are or revealing any information about yourself. This is called anonymous information, or information that cannot be connected to the identity of a specific individual. On the other hand, personally identifiable information is information that specifically identifies a particular user, such as name, address, or phone number. An example of anonymous information is the fact that, while this website may record the number of visits to a particular page that occur in a given period of time, it does not necessarily tell us the names or other identifying information of every visitor. Many users of this website will choose not to provide any personally identifiable information; therefore, those individuals are anonymous to us, and any data collected about their use of this website is anonymous information.

Automatic Anonymous Information When you visit our site, we collect certain technical and routing information about your computer. For example, we log environmental variables such as browser type, operating system and CPU speed, and the Internet Protocol (IP) address of your originating Internet Service Provider, to try to bring you the best possible service. We also record search requests and results to try to ensure the accuracy and efficiency of our search engine. We use your IP address to track your use of the site, including pages visited and the time spent on each page. We collected this information and use it to measure the use of this website and to improve its content and performance. All of the information that is automatically submitted to us by your browser is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any user and will not be used to contact you.

Cookies This site uses cookies. Cookies are small data files, typically made up of a string of text and numbers, that assign you a unique identifier. This information enables your computer to have a “dialogue” with our site and permits us to administer our site more efficiently and to provide a more tailored and user-friendly service to you. You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent; if you do so, this may limit the functionality we can provide you when you visit our site. Third parties that link on this site may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these companies. You should contact these companies directly if you have any questions about their collection or use of information about you.

How Do We Use Information We Collect? We collect personally identifiable information only for providing the services you request, generating statistical studies, conducting marketing research, improving products and services, sending you surveys, and notifying you of new products and any other changes to our site or services that may affect you. When you submit personally identifiable information to us, you understand that you agree to allow us to access, store, and use that information for those purposes. We will not sell or give any personally identifiable information to any third parties. Moreover, we will never share your Customer Proprietary Network Information (“CPNI”), or us that information without proper authorization. We may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested by law enforcement or judicial authorities, we will provide this information on receipt of the appropriate documentation. We may also release information to law enforcement agencies or other third parties if we feel it is necessary to protect the safety and welfare of our personnel or to enforce our terms of use.

Opt-Out Policy If at any time you do not wish to receive offers and e-mails from us, we ask that you tell us. You may remove your name from our mailing list by sending us an e-mail addressed to abuse@ubxcloud.com and indicating in the subject line “No Offers or E-mail.” If you do not wish to receive offers or product updates via SMS, simply respond STOP.

Security We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the personally identifiable information provided by our users. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.

Transfer of Customer Information Customer lists and information are properly considered assets of a business. Accordingly, if we merge with another entity or if we sell our assets to another entity, our customer lists and information, including personally identifiable information you have provided us, would be included among the assets that would be transferred.

SMS communication

Best Practices: All SMS communications are professional, and relevant to the IT service desk inquiries, escalation requests, subscriber outage or emergency notifications of cloud services.

Role-Based Access Control: Access to SMS and MMS communication tools and data will be strictly role-based. Only authorized UBX personnel with designated responsibilities pertaining to service desk operations, account management, escalation processes, or outage notifications will have the necessary access. This is to minimize the risk of unauthorized data exposure or misuse of these systems.

Transmission Security: All data transmitted via SMS and MMS are covered by our third-party messaging provider and they have pledged to adhere to FINRA, HITRUST, and PCI-DSS. (PDF) Public key encryption is used when UBX sends data to the messaging platform and is ended to end encrypted using MLS or TLS key exchange protocol with Advanced Encryption Standard (AES) 256-bit algorithm whenever possible. URL: https://assets.ringcentral.com/us/whitepaper/cloud-communications-security.pdf

Infrastructure Security:

• Network and applications: firewalls and session border controllers • Administrative functions: multiple authentication levels • Technology: intrusion-detection systems and fraud analytics • Operational functions: monitoring, system hardening, and vulnerability scan

Policy Review and Amendment: This policy is subject to review and may be amended to reflect changes in legal requirements, industry best practices, or third party platform changes.

Opt-Out Mechanism: Subscribers have the right to opt-out of SMS communications at any point. This can be done by sending an SMS with the word "STOP" or by directly informing their UBX account manager. Upon receiving an opt-out request, UBX Cloud, will promptly remove the subscribers number. Subscribers can also send a message to abuse@ubxcloud.com as an alternative.